Sometimes a piece of jewelry may not meet your expectations, and returning it may be necessary. Our goal is to make the return process as simple and hassle-free as possible.
PLEASE NOTE: Due to hygiene, earrings & piercings cannot be returned.
You have 14 days after receiving your item to request a return.
Return Eligibility:
To be eligible for a return, your item must be in the same condition you received it, unworn, unused, and in its original packaging.
How to Start a Return:
- Contact us at info@zellith.com to request a return.
- Returns must be sent to the following address:
Zellith
Stationsweg 315
2515CA, 'S-GRAVENHAGE
Netherlands
Once your return is accepted, we will send you a return shipping label and instructions on how to return your item. Please note that returns will not be accepted without first requesting a return.
Refunds:
If your return is accepted, we will process your refund to the original payment method within 5 business days after receiving the returned item. Please note that we do not refund the shipping costs of your original order.
For any questions about returns, please don’t hesitate to contact us at info@zellith.com